Terms of Service
Last updated September 2026
Orders
By placing an order, you're offering to purchase a product subject to these terms. We reserve the right to refuse or cancel any order — for example, in cases of suspected fraud or pricing errors — and will notify you if this happens.
Pricing
All prices are listed in Egyptian pounds (EGP) and are subject to change without notice. If a product's listed price is incorrect, we'll contact you before shipping.
Shipping & risk of loss
Risk of loss and title for items purchased pass to you upon delivery to the carrier. See our Shipping page for estimated delivery windows.
Returns
Unopened items may be returned within 30 days of delivery per our Returns policy. Final-sale items, if any, will be clearly marked at checkout.
Skin & allergies
Skincare and makeup can affect people differently. Please review ingredients and patch-test new products; stop use and consult a professional if irritation occurs.
Limitation of liability
Tuana is not liable for indirect, incidental, or consequential damages arising from the use of our products or this website, to the extent permitted by law.